Poker Call

Terms of Service

Last updated: 23 October 2026

Poker Call is a play-money poker game operated by TwoFifths Design Ltd, a company registered in Scotland (SC575802) whose registered office is 3 Queen Street, Edinburgh EH2 1JE, trading as Poker Call (“we”, “us”). By downloading, accessing, or playing Poker Call, you agree to these terms. If you do not agree, do not use the app.

Play money only

Chips in Poker Call are virtual play money. They have no monetary value, cannot be cashed out, exchanged, transferred for value, sold, or redeemed for money, goods, or anything outside the app, by any player or by us. Poker Call is not a gambling service: no hand, wager, or in-app purchase offers any opportunity to win real money or prizes of monetary value.

Contests. Crown Hand of the Day, the Big Tumble of the Day, the Suit League and its daily leg, and Sit & Go tournaments pay prizes in play chips only. Apple Inc. and Google LLC are not sponsors of, and are not involved in, these contests in any way.

Age

You must be at least 18 to play Poker Call. Poker Call is an 18+ service and is not directed at children; we show a neutral age screen before play. By playing you confirm you meet this age requirement.

Where you can play

Poker Call is not available in Washington State (USA), because of that state’s laws on casino-style games, even play-money ones. The app checks your approximate location from your internet address and will not open a game there. Your account and chips are kept safe, and you can play again whenever you are somewhere Poker Call is available. Please don't use a VPN, proxy or any other tool to hide where you are in order to play from Washington State: the restriction depends on where you actually are, and accounts used this way may be suspended.

Your account

You can play as a guest (your chips live on your device’s anonymous player ID) or link a sign-in provider (Apple or Google) to restore your profile across devices. You are responsible for keeping your account secure and for activity on it. You may permanently delete your account at any time in Settings: deletion is immediate and irreversible, including any chips or items on it. The welcome chips are one start per phone: a new account on a phone that made one in the last 90 days, or on a phone or sign-in whose account was deleted in that time, starts without them, without an invite reward and without that day’s free chips (if someone else shares your phone, ask support and we will set them up with their own).

Fair play

Cheating, collusion, botting, exploiting bugs, or abusing other players is prohibited, including against any AI opponent the app offers, where it offers one (AI opponents are always clearly labelled as bots). We may reset balances gained through exploits, and may suspend or permanently ban accounts that break these rules or the conduct rules below.

Live video and conduct on camera

Live video and audio at the table are optional and are transmitted in real time only, never recorded by us, and seen and heard only by the players seated at your table (spectators see avatars). At public tables, only an account signed in with Apple or Google can turn on a camera or microphone. When your camera is on, you must not broadcast nudity, threats, harassment, hate, or unlawful content, and you must not record, screenshot or share another player’s video or audio without their agreement. Other players can mute, block, and report you, and tables can vote to remove a player for abuse, an inappropriate camera, cheating or deliberate disruption (never for having your camera or sound off). See our Safety page for how reports are handled. Poker Call has zero tolerance for objectionable content and abusive users. We act on every report within 24 hours: objectionable content (for example a profile photo, a name or conduct on camera) is removed, and the player responsible gets a warning or a suspension from the tables, following the published ladder in “How reports work” below and on our Safety page. Nudity, threats, hate and anything involving a child lead straight to a seven-day suspension from the tables, and the Poker Call moderation team (with an AI assistant acting for us) then decides whether the account is removed.

Profile photos

Profile photos are moderated. Every new photo is checked before other players see it, by automated tools (including an AI service acting on our behalf) and by a human moderator, who makes the final call on anything sensitive. A photo that breaks the house rules is not published (our Privacy Policy explains the checks). Your profile photo must not show:

  • nudity, or sexual or sexually suggestive content;
  • drugs or drug use;
  • weapons, gore or graphic violence;
  • hate symbols or hateful content;
  • offensive or rude gestures;
  • anyone else’s personal details, such as a phone number, an address, a car number plate or an ID document;
  • a child who is not your own; and never any child, your own included, in a sexualised context. Any sexualised image of a child is kept as evidence and reported to the National Crime Agency.

Purchases

When purchases are on. In-app purchases are switched off in the closed beta test build (the build our testers install through TestFlight or a Google Play test track): nothing can be bought in it. They are switched on in version 1.0 in the App Store and Google Play, where you can buy chip packs, other in-app items, a House Pass premium track for one season, and The Club, a monthly membership.

Purchases are processed and billed by Apple or Google under their own payment terms, not by us directly: we never see or store your card details. Every price is shown in full before you confirm. Chips and items you buy are delivered to your account as soon as the store confirms the payment, and are play money like any other chips (see “Play money only” above).

Your 14-day right to cancel. In the UK and the EU you normally have 14 days to cancel a purchase of digital content. Because everything you buy in Poker Call is delivered at once, the app asks you, before you buy, to agree to immediate delivery and to acknowledge that you then lose that right once it is delivered; the line saying so sits above every buy button in the Store and on The Club. A Club membership can still be cancelled at any time, which stops the next renewal. Refunds are handled by Apple or Google under their own policies: see Apple’s refund policy or Google Play’s refund policy. Nothing here removes any refund right you have by law: see “Your consumer rights” below. If you have already spent chips from a refunded purchase, the unpaid remainder is held against your account and taken from your next chip credits (and from your seat if you are seated) until it is cleared; buying is paused on the account until then.

The Club is an auto-renewing monthly subscription, charged to your Apple or Google account when you confirm. It renews each month until you cancel it in your App Store or Google Play subscription settings (on the App Store, at least 24 hours before the renewal date); cancelling stops the next renewal and you keep the membership until the end of the month you have paid for. You join it from an account linked to Apple or Google (Settings → Link Apple or Google), so the membership can be restored on a new phone by signing in with that account and tapping Restore purchases.

Virtual items, and what happens on a ban

Chips and every other in-app item, whether earned by playing or bought, are a limited, revocable, non-transferable licence to use those features inside the app for as long as your account and the service exist. They are not property, cannot be inherited, transferred, or willed to another account, and carry no cash value. Balances may be adjusted to correct bugs, fraud, or abuse. A suspension pauses your account but does not take anything from it: your chips and items are there when it ends. If we permanently ban an account for a serious or repeated breach of these terms, it loses its chips and other virtual items, including any bought with real money, because those items are a licence, not property, and the ban ends that licence. If a ban is overturned on appeal, we restore what the account held. If an item is removed as part of a refund (for example a chargeback on a purchase), the chips or items that purchase granted are removed from the account that received them.

The First Table (our beta testers)

Who it’s for. During the closed beta, before Poker Call’s public launch, we give a limited number of players a seat at The First Table (up to 100). Seats are given at our discretion and are not guaranteed to anyone.

What it includes. A First Table badge and seat number on your player card, free membership of The Club, and any honorary title we give you (for example “Captain”). Together these are your “First Table benefits”.

What “lifetime” means. Your free Club membership lasts for as long as Poker Call offers The Club. It is not tied to anyone’s lifetime. If we change what The Club includes, or replace it with a different membership, First Table members get the closest equivalent free of charge. If we close Poker Call, the benefits end with the service, and no compensation is due.

A thank-you, not a purchase. First Table benefits are a free gift for helping us test. They have no cash value. They cannot be sold, transferred, shared or moved to another account, and each person can hold only one seat. Like the other items in the app, they are a licence (see “Virtual items” above).

Keeping your seat. Your First Table benefits stay yours as long as you keep to these terms. We may suspend or withdraw some or all of them (with or without also suspending your account) if you:

  • break these terms, the conduct rules, or the law;
  • harass, abuse or threaten other players or the Poker Call team, in the app or in our community spaces (including our tester group chats and messages);
  • cheat, collude, or exploit a bug instead of reporting it; or play more than one account at the same table or use more than one account to gain an advantage (you may have more than one account, for example one per device, but only one of them may be at any table at a time);
  • sell, share or hand over your account;
  • reverse a payment with a chargeback that turns out not to be genuine;
  • knowingly publish false claims about Poker Call; or
  • keep sharing private tester links after we’ve asked you not to.

If we withdraw your benefits, we will tell you why, by email or in the app. You can appeal in the same way as any moderation decision (below): email hello@pokercall.live with your player ID within 14 days, and we will review it and tell you the outcome.

Beta software. The beta build is pre-release software. It may have bugs, outages or lost progress, and features may change or be removed before launch. Beta chips are test chips: they are reset at public launch, and they have no value now or later.

Founding Testers. As a thank-you for testing before launch, The Club is free, from public launch day, for: (a) three months, for every account that has played at least 20 hands at a table before launch day; or (b) six months, for an account that holds a Bug Hunter badge on launch day, or that invited a friend who then played at least 20 hands before launch day. An account gets one grant only, the longer one if both apply. First Table members keep their free Club for as long as described above, so this does not apply to them. The grant is made by us, not through Apple or Google: no card is needed, nothing is charged, and it does not turn into a paid subscription. The Club plate shows the date it ends. When it ends, the membership simply stops; you can choose to join The Club as a paid member if you want to, and nothing happens if you don’t. The grant goes to the account, not the phone, so link Apple or Google before launch if you want it to follow you to a new phone. It has no cash value, cannot be transferred, and can be withdrawn on the same grounds as First Table benefits (above).

Your feedback. We welcome ideas and bug reports. Anything you send us we may use, change or build on freely, without payment or credit to you, and sending it doesn’t give you any rights in Poker Call.

How reports work

We moderate reported conduct, camera behaviour, and profile photos as described on our Safety page. We apply these rules to every player in the same way.

  • Every report is checked before a strike. A strike is given only when the Poker Call moderation team (with an AI assistant acting for us) has looked at a report and found that a rule was broken. The number of reports against a player never earns them a strike or a suspension by itself. (The temporary first responses on the Safety page, such as pausing a camera while a report is checked, are always reviewed by the moderation team afterwards.) Reports alone never suspend anyone. The only automatic step is a temporary camera hold, which the moderation team reviews.
  • The ladder. A first strike is a warning. A second is a suspension from tables with other players for 24 hours. A third is a suspension for 7 days. After that the Poker Call moderation team (with an AI assistant acting for us) decides what happens next, and the account may be removed. Suspensions, removals and bans are decided by that team, and appeals are reviewed by a person.
  • Serious conduct skips the ladder. Threats, nudity or sexual content, hate speech and slurs, and anything that puts a child at risk lead straight to a 7-day suspension from the tables, and the moderation team then decides whether the account is removed.
  • False reports earn a strike too. If the moderation team finds that a report was not genuine, the player who made it gets a strike, on the same ladder. Reports are for real problems. A report that turns out to be wrong but was made in good faith is not a false report.
  • Strikes expire. A strike stops counting 90 days after it was given.
  • A suspension closes tables with other players (cash, Sit & Go, private and friends’ tables) and the staked side games, and nothing else. Practice tables stay open. You can still open the app, see your wallet and use Friends. It never takes your chips, purchases or The Club.
  • Every action comes with its reason. The app tells you, in plain words, what happened, what the result is (a warning, or suspended until a date and time), that the moderation team reviewed it, and how to appeal. If you were offline, it is waiting for you the next time you open the app.

How to appeal

If you believe a moderation action was made in error, email hello@pokercall.live with your player ID within 14 days of the action. A person reviews every appeal and we answer within 7 days with the outcome. If we got it wrong, we lift the suspension and remove the strike. For a wider complaint about how we run safety, see the Complaints section of our Safety page.

Termination

You may stop using the app and delete your account at any time. We may suspend or terminate your access if you break these terms, the conduct rules, or the law, or if we discontinue the service or a feature of it. On termination, the “Virtual items” clause above governs what happens to your balance.

If we close Poker Call, or a paid feature of it. We will give at least 30 days’ notice in the app and on this website before we discontinue the service or any feature you can pay for. On the day we give notice we stop selling chips, packs and new Club memberships, and we tell Club members how to cancel so that no renewal falls after the closing date. If you bought chips or a pack in the 14 days before the notice, email hello@pokercall.live and we will help you get a refund from Apple or Google. Until the closing date you can keep playing and using what you have.

Your consumer rights

Nothing in these terms limits any right you have under the law of the country you live in that cannot be excluded by agreement: including, for UK consumers, your rights under the Consumer Rights Act 2015. If any part of these terms conflicts with those rights, your statutory rights take priority.

The service, and our liability

We work hard to keep the tables open, but we cannot promise the service will always be available or free of faults. We may change, pause or close features, tables or the app (see “If we close Poker Call” above). This does not affect your legal rights: if anything you paid for is faulty or not as described, you have the rights explained under “Your consumer rights”.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. Subject to that, to the fullest extent the law allows: we are not liable for indirect or consequential loss, or for the value of any virtual item or chip balance, however lost; and our total liability to you for any claim relating to the app is limited to the amount you paid us for in-app purchases in the 12 months before the claim arose, or £50 if you have not made any purchase, whichever is greater.

EU Digital Services Act: contact points and legal representative

If you are in the European Union or the European Economic Area, these are the contact points for TwoFifths Design Ltd (trading as Poker Call) under the EU Digital Services Act (Regulation (EU) 2022/2065).

  • Players and anyone else using the service (Article 12), and reports of illegal content (Article 16): email hello@pokercall.live, or use the report button in the app. You can write to us in English or in your own language, and we will reply in the same language.
  • Authorities (Article 11): the same address, hello@pokercall.live, in English or in any official language of the EU.
  • Legal representative in the EU (Article 13): we have appointed DataRep (Data Protection Representative Limited, trading as DataRep), 77 Camden Street Lower, Dublin, D02 XE80, Ireland, as our legal representative under the Digital Services Act. Authorities, the European Commission and the European Board for Digital Services can contact DataRep, as can players, about these matters. Email digitalrequest@datarep.com quoting “Poker Call” in the subject line, use www.datarep.com/data-request, or write to DataRep at the Dublin address above. DataRep acts for TwoFifths Design Ltd (trading as Poker Call) only.

Address anything you post to “DataRep”, not to “Poker Call”, or it may not reach them. For questions about playing the app, your account or purchases, please use hello@pokercall.live; DataRep cannot help with those. Data protection requests from the EU/EEA can also go through DataRep: see section 1a of the Privacy Policy, which lists DataRep’s addresses in each country.

Governing law

These terms are governed by the law of Scotland. If you are a consumer living elsewhere, mandatory consumer-protection laws of the country you live in may also apply and are not affected by this clause. Any dispute we cannot resolve informally may be brought in the courts of that jurisdiction, or, if you are a consumer resident elsewhere, in the courts of the country you live in where local law gives you that right.

Changes

We may update these terms; material changes will be noted in-app or on this page, with the “Last updated” date above kept current. When we change these terms the app shows you the change before you play again, and you accept it by tapping Agree and continue. If you do not agree, stop using the app and delete your account (the same screen links to how).

If one part of these terms doesn’t hold up

If any part of these terms is found unenforceable, the rest still stands. These terms, together with our Privacy Policy and Safety page, are the whole agreement between you and us about using Poker Call.

Contact

TwoFifths Design Ltd, trading as Poker Call: hello@pokercall.live