Poker Call

Safety & Community Standards

Last updated: 22 October 2026

Poker Call puts live camera and microphone at the table, so we take safety seriously. This page sets out our community rules, what happens when you report someone, and how to reach us. It is written to meet our duties under the UK Online Safety Act as a small user-to-user service.

Community rules

On camera, on the mic, in quick-chat, in your profile photo, or anywhere else in the app, you must not:

  • Broadcast or display nudity or sexual content.
  • Record, screenshot or share another player’s video or audio without their agreement.
  • Threaten, harass, bully, or target another player.
  • Post hateful content directed at a person or group.
  • Cheat, collude, or use bots/automation against real players.
  • Post spam, scams, or unlawful content.
  • Impersonate another person or organisation.

Who can be on camera

Every table is a hand of poker with the players seated at it: nobody is ever paired with a stranger to chat. At public tables only an account signed in with Apple or Google can turn on a camera or a microphone, so everyone on camera there can be traced to a real account; guests still sit, play and watch. The microphone starts muted at a public table every time you sit: you switch it on as you sit down, or with one tap at the table. Anyone can hide other players’ video in Settings (“Show other players’ video”), and people watching from the rail see avatars, not cameras. Private tables you join by code follow the same camera rule: an Apple or Google sign-in to go on camera or mic, guests play and watch.

Your tools

Every player can, from any tile at the table: mute a player’s audio, block a player (hides their video, audio and quick-chat from you everywhere and keeps your own camera and microphone from reaching them, persisted to your profile), and report a player (may be under 18, threats, nudity, harassment, cheating, spam, an offensive profile photo, an offensive name, or other). A report from a tile names the person you saw in that seat, even if they have left or someone else has sat down since: for half an hour after they leave you can still report them from the table, even if the server restarts in that time, and after that from recent players on the Friends screen. A block or mute made there goes with them, never onto whoever takes the chair next. Mute table, the speaker button at the top of the table, silences everyone else at once, for you only: nobody is told and your own camera and microphone are untouched. Tap it again to hear everyone; anyone you muted one by one stays muted. It lasts until you leave that table. Away from a table, a long press on a player's row opens the same Report and Block: the lobby leaderboard, the Suit League (today's board and your weekly bracket), Big Tumble and Crown Hand, your crew, a Poker Night's roster and door, your friends, friend requests and recent players, the First Table list in Settings, and a seat's name in a hand replay. Everyone else at the table, at least three of them, can also vote to remove a player from that room, but only for a real reason the person starting it must pick: abusive or offensive on mic or chat, inappropriate camera, cheating or teaming up, or deliberately stalling or spamming. Camera and sound off is allowed and is never a reason, and nobody can be voted out in their first 5 minutes in a seat. Starting a vote files a report that a person reviews, so a vote used against a newcomer or a quiet player is itself looked into. It takes all of them, so no two players can remove a third. They keep their chips (in a Sit & Go the whole entry comes back, fee included); they just can’t rejoin that table.

What happens after a report

Reports are stored with the reporter, the reported player, the reason, and any note you add. Each one is saved to our moderation queue the moment it is filed and sends an alert to a moderator’s phone: at once for threats, nudity or a player who may be under 18, and within half an hour for anything else (an email copy follows when the report mailbox is switched on). We commit to reviewing and acting on safety reports within 24 hours. Depending on severity and history, the outcome can be:

  • No action, where a report does not show a rule was broken.
  • A strike, where the moderation team finds a rule was broken. A first strike is a warning, a second is a suspension from tables with other players for 24 hours, a third is a suspension for 7 days, and after that the Poker Call moderation team (with an AI assistant acting for us) decides what happens next. Strikes expire after 90 days.
  • For threats, nudity or sexual content, hate speech and slurs, or anything that puts a child at risk: a 7-day suspension at once, and the moderation team then decides whether the account is removed.
  • A strike for the person who made the report, if the moderation team finds it was not genuine.
  • A ban or removal of the account, decided by the moderation team, for severe or repeated conduct. A person reviews every appeal.

A report count never decides any of this by itself. Every action comes with the reason, in plain words, and how to appeal: see How reports work in the Terms.

Profile photos are checked before anyone sees them. Every new profile photo, including the photo from your Google account if you choose to use it, is checked before other players can see it, by automated tools (including an AI service acting on our behalf) and by a human moderator, who makes the final call on anything sensitive. Until then you see your new photo on your own phone, marked “Waiting for approval”, and other players see your last approved photo, or the portrait you chose (your initial if you never chose one). A photo that breaks the community rules or the profile photo rules is not approved and is deleted (unless it must be kept as evidence for the police), the app tells you so, and your previous picture comes back.

Some enforcement is automatic and precedes human review: three unique reporters against the same player inside 24 hours automatically flags the account for review, and five unique reporters who shared a table with a player and reported their profile photo automatically hide that photo (a neutral avatar takes over) pending review: this is enforcement that protects other players immediately, and is always reviewed by a human afterwards, who can restore the photo if the report was wrong.

Live video gets the same first response. When three different players who were dealt into a hand with someone report nudity, threats or harassment inside 24 hours, that player's camera and microphone switch off at once, at every table, until a moderator has reviewed the reports. They can keep playing and watching, and the app tells them why. If the camera is paused a second time within 30 days, the account is flagged for a moderator to review. A moderator lifts the pause straight away if the reports were wrong. Reports alone never suspend anyone. The camera pause is the only automatic step: it is temporary, and the moderation team reviews it. Every suspension and ban is decided by the Poker Call moderation team (with an AI assistant acting for us), and a person reviews every appeal. Only players who have played 20 hands with others or linked Apple or Google, and are past their own first 7 days and 5 days of play, count, and only once per phone and per connection. Reports from people watching from the rail, from brand-new guest accounts, or from players who never shared a hand still go straight to a moderator, but do not count towards either, and once a moderator has reviewed and lifted a pause, only new reports count towards the next one.

Someone who may be under 18. Poker Call is for adults only. A report that a player may be under 18 reaches a moderator as an urgent alert, and a person acts on it the same day: we take that account off every table while we ask its owner to confirm their age, and we close the account if we are not satisfied. We never ask anyone for a photo or an ID document to prove their age. A parent or carer can also email hello@pokercall.live.

Child safety. We have zero tolerance for child sexual abuse and exploitation. Our child safety standards say how to report a concern and how we report it to the National Crime Agency.

Reasons for action

Strikes, suspensions and bans are for breaking the community rules above: most commonly nudity or sexual content on camera, harassment or threats, hateful conduct, or confirmed cheating/collusion. Every notice states the reason, the result and how to appeal.

Appeals

If you believe a report, photo hide, or ban was made in error, email hello@pokercall.live with your player ID (Settings) within 14 days of the action. A person reviews every appeal and we reply with the outcome within 7 days.

Complaints

If you have a wider complaint about how we run safety on Poker Call (not a single report or ban, but our policy or process), email the address above with “Complaint” in the subject line. We will acknowledge it and respond with our position and any action taken.

Accountable person

The person accountable for online-safety compliance is the director of TwoFifths Design Ltd, which operates Poker Call.

Contact

TwoFifths Design Ltd, trading as Poker Call: hello@pokercall.live. We act on safety reports within 24 hours and answer other enquiries within one business day.